Cityzen – Gathering Feedback Through Social Media

Cityzen is an online community engagement software that gathers public opinion for decision-makers by placing polls and comment tools in social media and online news sites. They gather and aggregate the feedback data and deliver it to the decision-makers. This technology seeks to increase citizen buy-in and participation through social media interaction. I think it is a promising technology with a hopeful future. Social media is the main source of news for a growing percentage of U.S. citizens. Therefore, I think Cityzen would generate a significant amount of interaction and feedback through social media. However, my concern is that there is still a demographic that is not being reached by this effort. The article, “11 Shocking New Social Media Statistics in America”, stated that 55% of Americans between the age 45 and 54 have a profile on a social networking site. This technology is targeted towards a younger generation. While the scope of its reach is growing, I think it does not fully succeed at increasing citizen participation and interaction, yet.


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