I live in Prince William county in Northern Virginia, and the county Parks and Rec Department does a great job of making information and services easily accessible online. Through their website, which is extremely easy to navigate, you can:
- find a local park or rec center
- register for an activity (dance classes, sports, children’s programs)
- check the status of fields and parks
- and look up general information on the department
The entire process is very streamlined and setup so even an internet-novice should have no problem navigating. I found the registering for a recreational activity aspect to be the best positive example. You can with just a few clicks register and pay for all kinds of activities. The website tells you right up front the dates, times, and costs with an easy check out process. The search function and check-out process are actually better than many private sector style websites, which is pretty impressive for a county resource. The next logical step for the county might be the development of a mobile app (if there is one I couldn’t immediately find it). As citizens use internet services increasingly through mobile platforms having apps and mobile-accessible websites will be the next big push in terms of modernizing community engagement.