Learning from Kazahkstan’s World-Winning e-Government App

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At the 2017 World Government Summit in Dubai, Kazakhstan’s eGov.kz mobile app was named the best “one stop shop app.” With more than 1.6 million users as of the end of last year, the app allows citizens access to his/her personal data located on national databases. “It also offers a map of government services, such as notaries, kindergartens, and allows users to make suggestions to improve public services.” What made this tool exceed above and beyond the others in the running was how it combines services offered by other apps.

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The image is a screen shot of the website associated with the app that went through a Google Translator. Compared to other tools, which just offer singular services, this one provides all the necessary information utilizing government records as its informational source. I’m surprised that many cities and counties in America don’t have a similar app for their local city our county; with information about all government services and places for feedback and two-way communication with municipal representatives. The categorizations are helpful over typical methods of social media, like Facebook, because you will be able to communicate directly with the department that your praise, quandary, or concern deals with directly.

Max Taintor

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