Municipalities are often inundated with emails, tweets, and phone calls from constituents. Government workers are often asked to do more with less, resulting in jumping complex mazes delaying constituent response time. Constituent management software the federal government uses is often very expensive and not what is needed at the local level. Local government deal with issues like potholes, trees that need trimming and other types of direct services to people.
Seneca Systems build products for local governments, its first product Romulus, was created and designed to help local governments interact with their constituents regardless of method of communication they use. Romulus gives local governments the ability to manage and response to service requests that come from phone, email, text message, social media, etc. Seneca Systems will be launching its mobile app version to expand access to field workers and local officials document issues, and request service fulfillments on the go. Romulus centralizes constituent communications, allows to streamline service requests, and generates reports on constituent trends and work performed; the constituent management software can be accessed directly from any browser.